🔑 Key Responsibilities

• Customer consultation: Provide detailed guidance on travel packages, visa processes, and ticketing.
• Lead management: Track inquiries, maintain records, and convert leads into bookings.
• Cross-selling opportunities: Suggest add-on services like insurance, hotels, and tours.
• Problem resolution: Handle customer complaints promptly.
• Documentation support: Assist clients with paperwork for visas and travel insurance.
• Digital engagement: Use social media to promote offers and engage customers.
• Package customization: Tailor travel packages to client preferences and budgets.
• After-sales service: Follow up with clients post-travel to ensure satisfaction.
• Collaboration: Work with ticketing, visa, and operations teams for smooth delivery.
• Daily client interaction: Respond promptly to inquiries via phone, email, and social media.
• Sales target achievement: Work towards monthly booking goals set by management.
• Promotional support: Assist in designing flyers, social posts, and digital campaigns.
• Database management: Update CRM systems with client details and booking history.
• Upselling techniques: Encourage clients to upgrade packages or add premium services.
• Event participation: Represent the agency at local fairs and exhibitions.
• Feedback collection: Gather client reviews and share insights with management.
• Continuous learning: Stay updated on visa rules, airline policies, and new destinations.

🎓 Qualifications

• Education: Minimum Bachelor’s degree ( Business/Marketing/Tourism preferred).
• Experience: Minimum 01 years in Specially Sales/Customer Service/Marketing (freshers may apply if satisfied).
• Skills: Strong communication in Bangla & English, persuasive sales ability, basic IT knowledge.
• Passion: Interest in travel, tourism, and customer engagement.

💼 Benefits

• Attractive fixed salary with annual increments.
• Career growth in a dynamic travel agency.
• Training opportunities to enhance professional skills.
• Friendly team culture with recognition and rewards.

📅 Application Deadline

Apply by: 15 January, 2026

📩 How to Apply

Send your updated CV to:

• Email:   hr@zaara.com.bd (CC: info@zaara.com.bd)
• Website: www.zaara.com.bd

🏢 Walk-In Interview Option

Candidates are welcome to attend a Walk-In Interview at the following offices during business hours (Sat-Thu – 09:00AM to 6:00PM) :

• Head Office: Plot# 711/4, Road# 11, Baitul Aman Housing, Adabor, Shyamoli, Dhaka-1207

Please bring a printed copy of your CV, NID, and relevant documents when attending the walk-in interview.